SmartTechHub Returns Policy and Warranty Document
Returns Policy
At SmartTechHub, your satisfaction is our priority. Our returns policy is designed to be transparent and customer-centric.
- Returns Window: Contact us within 30 calendar days of delivery to initiate a return. You have an additional 14 calendar days to return the item to us.
- Condition for Return: Items must be in their original condition, including packaging, accessories, and manuals. Custom-built PCs may incur a restocking fee if returned non-defective.
- Shipping Costs: You will be responsible for shipping costs for change-of-mind returns. In cases of defective or incorrect items, we will cover the return shipping costs and provide return labels and packaging instructions.
Refunds
- Inspection and Processing: Upon return, items will be inspected, and a refund will be issued within 48 hours to your original payment method. Refunds may take longer depending on the Payment method.
- Deductions: Any evidence of misuse or neglect leading to damage will result in deductions from the total refund amount, excluding shipping damage, which is covered by us.
- Shipping Deductions: For change-of-mind returns, the cost of shipping is deducted from the refund amount.
Warranty Policy
SmartTechHub offers an unbeatable 1-Year Parts & Labour Return-to-Base Warranty, ensuring peace of mind and support for your purchases.
- Coverage: We cover manufacturing defects and hardware failures under normal use. This includes parts and labour for repairs.
- Exclusions: The warranty does not cover damage from water, viruses and malware, impact, neglect, accidental damage, overclocking, mains power surges, or third-party upgrades that do not meet PC building standards.
- Turnaround Times: From the moment you make a claim, repair turnaround varies from 1-14 days, aiming for diagnosis within 2 working days and repairs typically completed within 3-5 working days following part receipt, excluding delivery.
Eligibility for Claim
- Valid Claims: Issues arising under normal use without evidence of excluded damages are covered.
- Ineligible Damages: Costs related to excluded damages will not be covered under warranty but are eligible for repair services at your expense.
Shipping & Additional Costs
- Customer Arranged Shipping: You may arrange your shipping, or we offer collection and delivery service for up to an additional £50 based on the PC’s value, weight, and size.
- Packaging Instructions: Proper packaging is required to avoid shipping damage, including removing and securely packaging the graphics card and ensuring adequate padding for the tower.
Policy & Refunds
- Warranty Service: This warranty allows for repair but not a refund of the PC during the warranty period.
- Return Eligibility: You may return your PC within 30 days of purchase per our Returns Policy.
- Discretionary Refunds: For third-party labour and parts charges, we reserve the right to refuse full reimbursement, offering partial refunds at our discretion based on the cost it would have incurred us.
FAQs
Q: How do I initiate a return? A: Contact our customer support team within the 30-day window to start the process and receive further instructions.
Q: What happens if my item is damaged during return shipping? A: Proper packaging is crucial to avoid liability for shipping damage. We’ll guide you on how to package your items securely. Ensure your return is fully insured during shipping.
Q: Can I upgrade my PC and still retain the warranty? A: Upgrades that do not affect the system’s overall performance or cause damage are permissible, but do consult us for compatibility and advice to ensure warranty coverage.
Q: How do I claim under warranty? A: Contact us with a description of the issue and your proof of purchase. We’ll guide you through the claims process and the next steps for repair.
We're Here to Help!
If you have any questions or need further assistance, please don’t hesitate to contact us. Our team is dedicated to providing you with the support you need, when you need it. Reach out to us anytime – we’re here to make your experience as smooth and enjoyable as possible.