Privacy Policy

1) Who We Are

SmartTechHub Limited ("SmartTechHub", "we", "us", "our") provides sustainable IT & AV solutions to organisations throughout the UK.

2) Purpose of This Policy

This Privacy Policy explains what personal data we collect, how we use it, the lawful basis for processing, and how we safeguard it in accordance with the UK GDPR and Data Protection Act 2018.

3) Information We Collect

• Contact details (name, company, email, phone).
• Service and project information (asset lists, certificates, communication records).
• Website usage data (IP, browser type, pages visited, cookies, analytics events).
• Billing and payment details when applicable.

We do not intentionally collect special category data.

4) How We Use Data (Lawful Bases)

5) Data Sharing

We do not sell personal data. Limited data may be shared with:

• Trusted sub-processors who assist in delivery (e.g., logistics, certified WEEE partners, secure data-erasure providers, email/CRM platforms).
• Professional advisers and regulators where lawfully required.

All third parties are bound by GDPR-compliant data-processing agreements.

6) International Transfers

We primarily process data in the UK and EEA. If data is transferred outside these areas, we use adequacy decisions or standard contractual clauses and apply supplementary safeguards.

7) Retention

Personal data is kept only as long as necessary for its purpose or statutory requirements (typically six years for financial records).

8) Your Rights

9) Cookies & Analytics

We use essential cookies and privacy-friendly analytics. You can adjust browser settings to manage cookies.

10) Security

We employ layered security including encryption, access control, MFA, and monitoring.

All data-bearing devices handled by SmartTechHub are sanitised or destroyed to HMG Infosec Standard 5 (Higher) and NIST 800-88 Rev.1. Where wiping is impractical, physical destruction is used.

11) Children

Our services target business clients and not individuals under 16.

12) Updates

We may amend this policy to reflect changes in law or practice. The effective date will be shown above.